Frequently Asked Questions
How do I place an order?
Browse our collection, select your desired size and color, and click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive a confirmation email shortly.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed securely via SSL encryption.
How long does shipping take?
Standard shipping takes 5–7 business days. Express shipping takes 2–3 business days. International orders typically arrive within 7–14 business days.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $99 within the contiguous United States.
Can I return or exchange an item?
Yes, we offer free returns and exchanges within 30 days of delivery. Items must be unworn with all tags attached.
How do I find my size?
Refer to our Size Guide page for detailed measurements and fitting instructions. You can also contact our support team for personalized advice.
Are your dresses true to size?
Most of our dresses run true to size. We recommend checking the product description for specific fit notes and consulting our size guide.
Can I cancel or modify my order?
Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately if you need to make changes.
Do you ship internationally?
Yes, we ship worldwide. International delivery takes 7–14 business days. Customers are responsible for any customs duties or import taxes.
How can I contact customer support?
You can reach us by email at support@live_domain.com. We aim to respond within 24 hours during business days.